Last Updated: 2025

At IPTVNINE, customer satisfaction is our top priority. We are confident in the quality of our premium server. However, we understand that technical issues can arise. We offer a full refund within 7 days of purchase, subject to the conditions outlined below.

1. Conditions for Refund We will happily issue a full refund if:

• We are unable to resolve a technical issue related to our server (e.g., login failure, server downtime).

• The service is incompatible with your device even after our support team attempted to assist you.

• You request the refund within 7 calendar days of your original purchase date.

2. Non-Refundable Situations Please note that refunds may not be granted in the following scenarios:

• Internet Issues: Buffering or freezing caused by the customer’s own unstable internet connection or low bandwidth (below 10 Mbps).

• User Error: Failure to follow the setup instructions provided by our team.

• Wrong Purchase: Buying a subscription for an incompatible device without checking our compatibility list first.

3. How to Request a Refund To initiate a refund, please contact our support team:

• Email: support@iptvnine.org

• WhatsApp: [Your Number]

Please include your Order Number and a brief explanation of the issue. Our team will review your request and attempt to resolve the problem first. If we cannot fix it, we will process your refund immediately.

4. Processing Time Refunds are issued back to the original payment method used at checkout.

• Credit Card/Debit Card: Please allow 5-10 business days for the funds to appear in your bank account, depending on your bank’s processing times.

• PayPal: Refunds are usually instant or within 24 hours.

5. Contact Us If you have any questions about this policy, please contact us at support@iptvnine.org.